Help with an order

To help us find your order quickly, please include:

• your order number, from your confirmation email
• the name and email address used for the order
• a photo, if something does not look right

• A misprint or a fault

  Send your order number and a photo. If the print does not match your approved preview, we reprint it free.

  Returns and reprints

• Where is my order?

  We email you when your order is posted. Check delivery times first, then get in touch if it is late.

  Delivery times

• Schools and PTAs

  Ask for your school's own link and code. The school or PTA gets a share of every order placed with it.

  The schools scheme

• Anything else

  Questions about privacy, drawings, sizes or care are often answered in our FAQs.

  Read the FAQs